Author Archive

Take THAT! Comcast…

By Bill Richardson • Aug 5th, 2008 • Category: Programming

Image via Wikipedia
In a stunning decision, the FCC has issued an enforcement order requiring Comcast to stop blocking traffic, and to publicly disclose their methods for doing so.
This brings us one step closer to Network Neutrality - the FCC has actually agreed with the vast majority of Internet users and activists - blocking and/or manipulating [...]



Our government is giving our identity away to the bad guys!

By Bill Richardson • Jul 27th, 2008 • Category: Security

Image via Wikipedia
Identity theft is a very common occurrence, and one that can cost you dearly.  So much so, that an entire industry has sprung up around helping you to keep your identity safe.
Maybe the US government should subsribe to some of these services?  Because it appears that they really don’t care about the safety [...]



Zemanta is amazing…

By Bill Richardson • Jul 24th, 2008 • Category: Communications

Image by Tom Raftery via Flickr
I’m writing this entry free-form… that is, I have no idea what I’m going to write about, other than I want to introduce you to a new blogging tool called Zemanta.
This tool will really “punch up” your posts.  It allows you add license-free images, links, related information and other cool [...]



Google finally hands over the REAL scoop!

By Bill Richardson • Jul 11th, 2008 • Category: News

Holy cow!  Google has finally decided to give us real, actual search numbers for a given search phrase!  Now we can know with quite a bit of clarity what our audience will actually be!  Oh, joy of joys!
Check this blog entry regarding the release of information on Google keyword tool.

addthis_url [...]



How to hide your real phone number using GrandCentral

By Bill Richardson • Jul 11th, 2008 • Category: How-To

There are many cases where I want to hide my phone number from people - to keep telemarketers from calling me, to manage a business relationship, or to keep annoying calls at bay.  Gone are the days when you could just have your number unlisted… it’s almost impossible to do any sort of business online [...]



Looking to install your own pbx? Look no further than your router!

By Bill Richardson • Jul 9th, 2008 • Category: Communications

Netgear has just announced the launch of their new Open Source Wireless-G Router (WGR614L), which is supported by the open source community at myopenrouter.com.
What this does is allow the end user to install 3rd party applications and firmware on the router. This would allow you to do all sorts of things - customized routing [...]



Don’t like your cell carrier or your ISP? You’re probably not alone.

By Bill Richardson • Jul 8th, 2008 • Category: Features

As the public consumes cell phones and cell phone service at a ravenous rate, and pushes their ISPs harder and faster, more customer service nightmares begin to be exposed. Price fixing, packet filtering, voip blocking - these are just some of the things customers are complaining about.
The folks at Ars Technica discuss it all:
In this [...]



How the Internet is changing the face of Customer Service

By Bill Richardson • Jul 8th, 2008 • Category: Features

As more people join the Internet revolution, companies everywhere are finding that what they knew about Customer Service is changing. To be fair, the Customer Service industry has been one of the most progressive industries in the digital evolution. They were the first to utilize work-from-home reps using virtual extensions and remote applications. This led directly to the outsourcing of reps to countries like India and Mexico, where labor is considerably cheaper.



Google on How they Use Data to fight Web Spam

By Bill Richardson • Jul 4th, 2008 • Category: Programming

As the head of the webspam team at Google, I’m in charge of making sure your search results are as relevant and informative as possible. Webspam, in case you’ve never heard of it, is the junk you see in search results when websites successfully cheat their way into higher positions in search results or otherwise [...]



Holographic Mobile Devices by 2010 (or sooner!)

By Bill Richardson • Jul 3rd, 2008 • Category: Gadgets

Holographic mobile handsets capable of projecting, capturing and sending 3D images have been developed by an Indian tech company. By 2010 the devices will routinely beam 3D films, games and virtual goods into our laps according to Indian technology giant Infosys, which has patented the handset.
The portable machines will capture and send 3D snapshots of [...]