As the public consumes cell phones and cell phone service at a ravenous rate, and pushes their ISPs harder and faster, more customer service nightmares begin to be exposed. Price fixing, packet filtering, voip blocking – these are just some of the things customers are complaining about.
The folks at Ars Technica discuss it all:
In this [...]

As more people join the Internet revolution, companies everywhere are finding that what they knew about Customer Service is changing. To be fair, the Customer Service industry has been one of the most progressive industries in the digital evolution. They were the first to utilize work-from-home reps using virtual extensions and remote applications. This led directly to the outsourcing of reps to countries like India and Mexico, where labor is considerably cheaper.

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